Sales & Service Consultant

  • Part Time
  • Camberwell
  • $50,000 + super (FTE)

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  • Part Time
  • Camberwell
  • $50,000 + super (FTE)

To apply for this job email your details to erin@justmumsrecruitment.com.au

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About the company
Our client is an innovative insurance company who offer customers a quality insurance product at the lowest price leveraging online self-service and advanced techniques.

About the role
They are now seeking energetic Sales & Service Consultants to join our new Sales & Service team. This is an exciting opportunity to form part of a new team, servicing and helping to grow the customer base. Reporting directly to the Sales & Service Manager, this role will be responsible for delivering outstanding customer service to our existing customers and converting leads and prospects into new customers. Our customers primarily interact with us online. However, this role will require contact across multiple channels, including inbound and outbound sales. Applying a sales focus to all points of customer contact, you will also provide administration support to our external partner sales channels.

Key responsibilities include:

  • Action inbound and outbound communication relating to new business, renewals, amendments, general enquiries
  • Balance the outcomes of our strong service focus with the requirements of our underwriting and operational rules
  • Ensure system and data accuracy
  • Complaints handling and management
  • Adhere to contract requirements and service level agreements
  • Provide live chat assist and follow up on business prospects
  • Liaise with and assist external partners in the sales process
  • Continuously build relationships with stakeholders

The successful candidate will have:

  • Strong customer service focus
  • Excellent verbal and written communication skills applicable to phone, email and live chat channels
  • Ability to problem solve and make tough decisions
  • Ability to work autonomously
  • A strong work ethic with an attention to detail
  • Agile and resilient within a growing landscape

Ideally, you will also existing online sales or service call centre environment experience; previous experience with Customer Relationship Management (CRM) systems; proficient general computer skills including Microsoft Office applications; and insurance experience (but this is not essential).

Standard hours will be 8.45am-5pm and whilst there are potentially multiple full-time roles available, part-time work arrangements will be considered for the right candidate.

To apply, send your cover letter and resume to the link below (and please identify if you’re seeking a full-time or part-time role).