Helpdesk job-share opportunity! Our national law firm client is seeking a service oriented analyst to share this role with another mum. The role is Wednesday to Friday.
About our client
This national law firm is a leader in its field with stand-out corporate practice areas across the country. They pride themselves on innovation, quality advice and a client driven approach. The firm’s clients have even rated them as number 1!
Quality service delivery will be your primary driver – strong communication, time management skills and attention to detail are a must. You will be efficient and have the demeanour to carry out your role with the minimum of fuss. You will have experience dealing with a demanding client base and be proficient at using a ticketing system to process incidents, with the drive to see them through. You won’t hesitate to use your initiative to recommend improvements aimed at increasing customer satisfaction, service levels and to deal with problems.
You will have experience providing level 1 and 2 help desk support, which includes setting up audio/visual equipment in meeting rooms, managing multifunction device fault resolution (escalation to vendor if required), maintenance of desktop asset register, preparing user guides and be able to meet Service Legal Agreement standards.
Experience in a professional services environment and an ITIL framework would be ideal.
What’s on offer
A unique opportunity to work with the team’s Technology team on a job share basis. To be suitable for this role you must be able to work Wednesday, Thursday and Friday. In this role you will work with the National Technology team, and liaise with vendors, as well as service the firm’s staff and lawyers.
Please note, the team operates on an after-hours support rotational system. You will need to be prepared to perform out of hours work as required.
To apply, please send your current resume in Word to Megan via email at firstname.lastname@example.org.
Reference Number: JMR233323