Resource Forecaster, Planner and Analyst

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Australian Unity

  • South Melbourne location
  • 20 hours per week, 12 months fixed term contract
  • Join us and thrive!

Australian Unity is a national health, wealth and living organisation with $1 billion in revenue, and provides services to more than 750,000 Australians.  We are a mutual organisation with over 320,000 members and we employ over 7,000 people.  Our purpose is to help people thrive.

Your work at Australian Unity will be focused on helping others to thrive, and so we seek to create a work environment that supports you to thrive in your career.  Our offering is to provide products and services that provide personal and community value.  We have more than 175 years of experience helping our customers to thrive. We operate with commercial principles and with a strong social purpose to create community value.

Your Role

We have an exciting opportunity available within our Healthcare division for an experienced Resource Forecaster, Planner and Analyst.  Supporting multiple contact centres across the Australian Unity Health brands, you will be responsible for delivering workforce management services such as forecasting, rostering, scheduling, real time analysis and contact centre reporting. You will be the team’s subject matter expert and will provide coaching and mentoring to your peers as well as educating, developing relationships and collaborating with key stakeholders.

To secure this position you will have:

  • Extensive experience in workforce planning & management within a call centre environment
  • A strong understanding of WFM principles and methodologies
  • Forecasting, rostering, scheduling and modelling experience in Aspect WFM
  • Exposure to Interactive Intelligence Telephony
  • Advanced skills in Microsoft Suite
  • The ability to effectively coach and mentor

Join us and thive!